There are 11 P’s of Marketing, Not Just 4 or 5

When trained as a product manager at Hewlett-Packard in 1982, we were told there were 4 Ps of marketing we needed to consider as we put together our marketing plans.

They were:

  1. Price
  2. Product
  3. Promotion
  4. Place

Several years later other P’s were added. First, a fifth one and recently the list increased to seven.

When doing research for my books “Building Insanely Great Products: Some Products Fail, Many Succeed…This is their Story” Lessons from 47 years of experience including Hewlett-Packard, Apple, 75 products, and 11 startups later (See and “Foundations in the Successful Management” of Products from Wiley (See, I discovered there were four more marketing Ps bringing the total to eleven.

As you pull together your marketing plan, think through each of these Ps and to develop what you plan to do with each one of them. For each of the Ps, you can have a marketing strategy, marketing types, techniques, and tactics.

  1. Persona (Do)
  2. Product (is)
  3. Promise (Branding)
  4. Price
  5. Packaging
  6. Place (Distribution)
  7. Promotion
  8. Philosophy
  9. Physical Evidence
  10. People
  11. Process

The persona is the thing your customer wants to do. The product is a description of what your product is. The promise is the promise or branding of your product. The price is, of course, the price at which you are selling your product. Packaging is what is holding your product. In the case of an internet product that might be the web page that describes it. The product’s distribution is the place. The promotion is the encouragement you are providing to have your product purchased. Philosophy marketing could be such things as customer satisfaction or only make what the company can sell. The last 3 Ps of marketing tend to be used in the case of a service which is, of course, is an intangible product. The physical evidence is what was done, as a service was performed or a product delivered. The evidence proves to the customer that the service was performed. People means the employees that perform the service. Like the Apple Geniuses at the Genius bar. Lastly, process means the process and systems within the company that affects the service. Like the queue of trouble tickets for support.

Here is an example of “P”s for an Apple’s iPhone:

  1. Persona (Do): Mobile internet user
  2. Product (is): The Internet in your pocket, user experience
  3. Promise (Branding): It just works
  4. Price: Premium
  5. Packaging: Like opening up a jewel
  6. Place (Distribution): Store, On-Line, Carriers
  7. Promotion: PR
  8. Philosophy: Apple Values that is greatly customer satisfaction
  9. Physical Evidence: Loyalty
  10. People: Their employees: Customer satisfaction
  11. Process: Total Customer Experience

About the Author:

Go to, to schedule a time to talk. David Fradin has trained thousands of managers throughout the world in the successful management of products. With over 47 years of experience across major companies, 75+ products and services and 11 startups, he infuses his workshops with insights gained as an expert product leader, product manager and product marketing manager at companies like Apple and HP. He was classically trained as an HP Product Manager and was then recruited by Apple to bring the first hard disk drive on a PC to market. As a result of his leadership and management skills, Apple promoted him first to Apple /// Group Product Manager and later Business Unit Manager at the same organizational level at that time as Steve Jobs. He recently authored “Building Insanely Great Products: Some Products Fail, Many Succeed…This is their Story” Lessons from 47 years of experience including Hewlett-Packard, Apple, 75 products, and 11 startups later. Go to: Coming soon will be "Organizing and Managing Insanely Great Products" and "Marketing Insanely Great Products." His workshops cover the founding values, vision, product lifecycle and management employed by Apple at its start and which it subscribes to today. You can learn more about his workshops at Soon to be released by Wiley and Sons, in the Early of 2017, is a seven volume set of university level textbooks entitled: "Foundations in the Management of Successful Products" covering keys to product success, product market strategy, marketing, soft skills, user experience, user interface, product engineering, and product support. What students will learn in the workshops, online courses and books are cover what has made Apple the most valuable company in the world today.

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