Section 1: What is Design Thinking? 

1. Design Thinking: How does it work?
2. How can it help me? 
3. Design Thinking Process 
4. Profile of a Design Thinker 
5. Qualities of Design Thinking 
6. Applying Design Thinking 
7. Having a Design Thinking Mindset 

Section 2: Design Thinking – Empathize

1. Understanding Customer unmet Needs
2. Understanding What Customers Want to Do
3. Jobs-to-be-Done
4. Qualitative & Quantitative Research
5. Personas
6. Empathy Map

Section 3: Design Thinking – Define

1. Problem Definition
2. What is Innovation?
3. Sources of Innovation
4. Process of Innovation
5. Outcome-Driven Innovation
6. Ideation Methods
7. Identify customer needs & market segments

Section 4: Design Thinking  – Ideate

1. Why Innovation?
2. Incremental / Sustaining Innovation
3. Disruptive Innovation
4. New Business Models
5. Radical Innovation
6. Areas of Innovation
7. Innovation & Ideation Methods