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Building Insanely Great Products – Illustration II

Building Insanely Great Products

In the second illustration of the Building Insanely Great Products series, David Fradin highlights the importance of understanding customer needs and feedback. This step is crucial in ensuring that products not only meet but exceed customer expectations.

Illustration II explores the process of customer discovery—gathering insights, conducting interviews, and analyzing user data to create products that resonate with the target audience. It emphasizes the idea that no matter how innovative or well-designed a product is, it must align with real customer pain points to achieve true success.

As this series continues, each illustration builds upon the next, providing more guidance on how to turn great ideas into even greater products. Stay tuned for the upcoming illustrations, where David Fradin dives deeper into the product development journey.

David Fradin


David Fradin has trained thousands of managers throughout the world in the successful management of products. With over 47 years of experience across major companies, 75+ products and services and 11 startups, he infuses his workshops with insights gained as an expert product leader, product manager and product marketing manager at companies like Apple and HP. He was classically trained as an HP Product Manager and was then recruited by Apple to bring the first hard disk drive on a PC to market. As a result of his leadership and management skills, Apple promoted him first to Apple /// Group Product Manager and later Business Unit Manager at the same organizational level at that time as Steve Jobs. He recently authored “Building Insanely Great Products: Some Products Fail, Many Succeed…This is their Story” Lessons from 47 years of experience including Hewlett-Packard, Apple, 75 products, and 11 startups later. Go to: Amazon Store Also. "Organizing and Managing Insanely Great Products" and "Marketing Insanely Great Products." His workshops cover the founding values, vision, product lifecycle and management employed by Apple at its start and which it subscribes to today. You can learn more about his workshops at Spice Catalyst Workshops From Wiley and Sons, is a 796 page, university-level textbooks entitled: "Successful Product Design and Management Toolkit" covering keys to product success, product market strategy, marketing, soft skills, user experience, user interface, product engineering, and product support. What students will learn in the workshops, online courses and books are cover what has made Apple the most valuable company in the world today. Go to David Fradin @ Youcanbook to schedule a time to talk.

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